Contact support
Email pulsepos.solutions@gmail.com with your restaurant and location name, a short description of the issue and when it occurred. For an order or printer issue, include the order reference and the affected station.
Leave out passwords, card details and unnecessary customer information. If detailed records are needed, contact us first to arrange how to share them.
Common questions
How do I request a menu change?
Send the item name, the requested change and the location it applies to. For modifiers, identify the item and modifier group. Confirm whether the change also applies to a connected ordering channel.
What should I check if a kitchen ticket is missing?
Check that the correct printer is powered on and connected. Note whether the order is missing entirely or only an item is missing, and contact support before repeatedly resending tickets.
Can I keep my existing delivery setup?
We’ll review your current platforms and routing before any changes. A new connection requires your authorization; visiting this website does not change an existing provider or store.
Which delivery integrations are available?
Uber Eats is available for supported configurations. Grubhub integration is in development. DoorDash production approval is pending. Contact us to confirm compatibility before changing your existing store connection.
Where can I find my service arrangements?
Pricing, equipment, support coverage and cancellation arrangements are set out in your merchant agreement. Contact us if you need help locating it.